Newmi

Support

Most answers are below. If not, write to us and say which device and iOS version you use.

Contact us

Email us: support@newmi.app

I cannot sign in

Check your connection and try again. Sign in with Apple needs the device to be signed in to iCloud. Reading never needs an account, so you can keep reading while we sort it out.

Why is Sign in with ChatGPT switched off?

It needs approval from OpenAI before it can be turned on. It is only for signing in; it does not connect Newmi to your ChatGPT plan.

I used two sign-in methods and have two accounts

Open your profile and choose Merge accounts. You confirm that you own both accounts and then your saved stories, history and follows are combined. This cannot be undone.

How do I delete my account and data?

Email us from the address you use with Newmi and ask for deletion. We will delete your account, saved stories, reading history, follows and notification registration. In-app deletion is being finished. You can clear your reading history in the app at any time.

A summary is wrong or missing details

Summaries are written by an AI model on your device and can make mistakes. Use the links to the original reports. If a summary is unavailable, the article may not have readable text or your device may not support it.

Notifications do not arrive

Check notification permission in iOS Settings and your delivery hours in Newmi Settings. Team alerts are set per team in Sports.

Two reports about one event are separated, or joined wrongly

Grouping is automatic and cautious. Tell us the two headlines and we will look at the case.

I am a publisher and have a question

Newmi shows a headline, the publisher’s name and a link, and sends readers to your site. Email us to ask for a correction or removal.

Prefer to read how it works first? How Newmi works